Areas we cover
Five hundred and nine Kentucky communities, seven regions, one number
From the Ohio River bottoms to the head of a hollow in Letcher County. The regions below group the state by the things that actually change a plumbing job, the ground under the house, the age of the pipe in the wall, and who owns the sewer at the property line.
Open 24 hours. Tell us your town and what is happening.
- 509 named communities
- 75 Kentucky counties
- Same-day and emergency response
- No forms, it is a phone call
Why the state is split this way
Kentucky is not one plumbing market. It is a limestone shelf with a city on each corner of it, a mountain range on the eastern third, and two big rivers doing most of the drainage. The seven regions here follow that, not the tourism map.
What it means in practice: the first question a pro asks about a wet basement in Jefferson County is which sewer system the street is on, because a good part of old Louisville is on a combined sewer where storm water and waste share one pipe. In Fayette County the first question is whether there is a sinkhole within a hundred feet, because the water in the Bluegrass moves through rock rather than soil. In Perry County the first question is how far above the creek the house sits.
Every region page lists the towns it covers, the ground conditions a pro expects to find there, and the services that come up most often. If you already know what is wrong, the services index is the faster route.
If it is happening right now
Stop reading and call (844) 924-3770. If water is escaping and you can safely reach the main shutoff, close it first, clockwise until it stops.
Not sure which region you are in? Say the name of your town and we will place it.
Get Help FastSeven regions
Find your part of Kentucky
Each page covers the towns, the ground and the local rules for that part of the state.
01
Louisville Metro
Jefferson, Oldham, Bullitt, Shelby, Spencer, Henry, Trimble and Meade, the city, the suburban belt and the Ohio River bottoms.
02
Lexington & the Bluegrass
Fayette and the horse-farm counties around it, sitting on limestone that moves water faster than anyone expects.
03
Northern Kentucky
Kenton, Campbell, Boone and the river counties east and west, steep ground, old masonry, Cincinnati across the water.
04
Central Kentucky
Frankfort, Elizabethtown, Bardstown, Danville, Campbellsville and the small towns between them.
05
Eastern Kentucky
The mountain counties: narrow valleys, long service lines, flood history and the hardest access in the state.
06
Northeast Kentucky
Ashland, Maysville, Morehead and the Ohio River towns along the Boyd–Greenup–Lewis–Mason line.
07
Western Kentucky
Leitchfield, Hardinsburg, Cave City and the cave country over Mammoth Cave’s limestone.
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Somewhere else in Kentucky
Not on any of the seven lists? Call and say the town. If we have somebody near enough to be useful we will say so, and if we do not we will say that too.
Coverage in numbers
What the map actually contains
Eastern Kentucky is by far the largest region on the list at 273 communities, because the mountain counties are made up of many small named places rather than a few large ones. Western Kentucky is the smallest at 23.
Ground conditions
Three kinds of Kentucky, three kinds of plumbing problem
Almost every regional difference in this state comes back to what is underneath the house.
Karst limestone
Central, Bluegrass and cave country
Soluble limestone riddled with joints, sinkholes and cave passage. Surface water disappears into rock instead of soaking through soil, so a leak can travel a long way from where it started and reappear somewhere unhelpful.
It also gives the whole region genuinely hard water, dissolved calcium and magnesium straight off the rock, which is why softeners and scaled water heaters come up so often here.
River valleys
Louisville, Northern and Northeast
Ohio River terraces and floodplain: a high water table, finished basements sitting in it, and older city cores where storm water and waste still share one combined sewer that surcharges in a heavy summer storm.
The housing is old enough to matter, galvanized supply and cast iron waste stacks that are past their design life in a lot of pre-1960 stock.
Mountains
Eastern Kentucky
Steep, narrow valleys with houses strung along creeks and roads. Long service lines, elevation-driven pressure problems, and flash flooding that has repeatedly put whole communities under water.
Access decides what is possible: a jetting truck or an excavator cannot always reach the property, so the honest answer sometimes changes on arrival.
One call, any region, any hour.
Start from the problem instead
If you already know roughly what the job is, these are the ones people call about most.
Questions
About coverage
Pick the one your county sits in, the region pages each list every county and town they cover. If your town appears in two lists in your head, it does not matter: the phone number is identical for all seven regions and the person who answers works out the rest. The regions exist to group the ground conditions and the local rules, not to route your call.
Yes, and that is most of the list. Of the 509 communities on our map the large majority are small places with a few hundred residents, Bledsoe, Sweeden, Union Star, Plummers Landing. Response times are longer in the mountain counties than in Jefferson County, and we tell you that on the call rather than pretending otherwise.
Travel distance and access affect what a job costs, so a repair at the end of a long hollow with a one-lane bridge is not priced the same as the same repair in a Louisville alley. What does not change is the method: the pro assesses the job in person and gives you a price before starting. We do not quote figures over the phone anywhere in the state.
Because the ground and the housing stock are different. A wet basement in Louisville is usually a combined-sewer or high-water-table question. The same wet basement in Lexington is often karst, water moving through limestone. In Harlan it may be surface runoff off a steep slope. Same symptom, three different first checks, which is why the region pages exist.
We cover 509 named communities across 85 counties that appear in our service file. Kentucky has 120 counties, so there are gaps, mostly in the far west beyond the Green River. If your town is not on a region page, call anyway: we will tell you honestly whether we have somebody near enough to be useful.
An independent local plumbing professional who works in your area. Kentucky Plumbing HQ is a referral service, we take the call, work out what the job is and connect you with the pro. Pricing, the work and the workmanship guarantee are between you and the contractor who attends.
Say the name of your town and we will take it from there
Seven regions, 509 communities, one number that is answered around the clock.